Director, Technology Operations

  • Full Time
  • Toronto
  • Posted 8 months ago
  • This position has been filled

Live Assets | I.T. Staffing Solutions is looking for a Director of Technology Operations to join one of Canada’s leading organizations in the global movement of civil rights.

The Position
• Set the mission and vision of the Technology Operations team focused on ensuring
business success and a mindset of continuous service improvements.
• Act as a trusted advisor; build and maintain relationships with other technology leaders and business executives to develop a clear understanding of business needs; ensuring cost-
effective delivery of technical services to meet those needs and respond with agility to address changing business priorities.
• Own and deliver against the infrastructure and security strategy which will include partial or
full migration to the cloud with the support of internal and external resources.
• Provide leadership to the Technology Operations team, consisting of resources focused on:
Infrastructure & Security, Network Administration, Database Administration, Office 365
Administration, and Service Desk.

• Be accountable for IT security; participate in designing and managing a security strategy and assess projects and vendor solutions with a focus on
security and compliance.
• This position works across all functional areas of the organization to reproduce and resolve
customer issues, achieving high levels of customer satisfaction.
• Create and maintain IT Disaster Recovery infrastructure and documentation, ensuring
systems and applications are adequately protected according to agreed upon SLAs.
Schedule, run and report on Annual Disaster Recovery tests.

What does success look like?
• A leader, providing strategic direction and oversight for the design, development, operation
and support of technology systems that fulfill the needs of the business, including the full life
cycle of technical architecture, infrastructure engineering, infrastructure operations,
technology service support, IT security, and IT disaster recovery procedures and plans.

As our ideal candidate you will have:
• Extensive experience with cloud ecosystems (AWS/Azure/Google Cloud Platform) and migrating enterprise from traditional on-premise/ data centre infrastructure to hybrid or fully-
cloud-enabled architecture.

• An expert understanding of IT security frameworks and ability to assess the overall security
risks to the organization’s infrastructure; providing mitigation recommendations to reduce
identified risks.
• An understanding of IT and payment card standards and how to implement systems and
processes to ensure standards are met.
• Deep technical knowledge of server hardware, operating systems, network switches,
routers, firewalls, wireless and other technologies.
• Proven experience leading a team that maintains infrastructure security, reduces threat
profile, and secures vulnerabilities using best practices.
• In-depth expertise leading an operational support framework across a hybrid model of on
prem and cloud-based solutions.
• Strong vendor management experience.
• Familiarity with call centre technology and accompanying systems is an asset.


Live Assets IT Staffing Solutions is a boutique IT Staffing/Recruiting firm specializing exclusively in building IT teams of excellence for the Information Technology sector. We are Information Technology experts.