Senior I.T. Desktop Support Specialist

  • Full Time
  • Toronto
  • Posted 1 year ago
  • This position has been filled

Live Assets | I.T. Staffing Solutions seeking a Tier 3 Help Desk Technician. The ideal candidate will work in a challenging environment with a supporting team of IT experts.
Do you have a thrust to take on the toughest of technical problems to make life better for those around you?

If the answer is yes, we would love to hear from you. Send us your resume at


Duties & Responsibilities:

  • Windows 2008/2012/ Exchange 2010/12 Architecture – design, implement and maintenance.
  • Microsoft Desktop / Server Deployment, Software and Hardware Inventory – Platforms: Windows 7/ 8 and Windows 2008/2012.
  • 2 nd Level information systems services problem resolution: problem definition, research
    and resolution.
  • Strong in Vmware / Hypervisor.
  • Good Knowledge in Office 365 / Cloud solution.
  • 1st and 2nd Level information systems services problem resolution: problem definition, research and resolution
  • E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection nisus, spam etc.
  • Expert in Active Directory.
  • Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring.
  • Strong with TCP/IP protocol, firewall, security and firewall.
  • Ability to perform audit report for clients.
  • Ability to contribute to R and D projects.
  • Able to manage Disaster recovery for clients (AD, FileServer, etc.)



  • 3+ Years experience in IT support.
  • University Degree in Computer Science/Engineering.
  • Strong technical knowledge and hands-on experience.
  • Excellent communicator in written and verbal communication.
  • People person attributes: This includes keen desire to help others, is empathetic, good listener, open.
  • Excellent solution finding and root cause analytical abilities.
  • Driven/Persistent – fix/make things better/get things done.
  • Ingrained customer service orientation to do what’s right.
  • Resilient, Reliable and able to manage stress.
  • Curious in nature, passionate about technology and has a thirst for new knowledge in the field.
  • Strong team player and willingness to teach and mentor others.
  • Experience creating detailed and easy to follow technical documentation.
  • Ability to work both in the office and from client sites.