IT Jobs in Canada
Job Description
Live Assets | IT Staffing Solutions is hiring a Manager IT Operations & Security for one of its clients. The Manager IT Operations & Security will drive and oversee service desk operations, systems administration, and cybersecurity initiatives to ensure efficient and secure IT operations.
Responsibilities
- Develop and implement policies and procedures aligned with service desk operations and cybersecurity standards.
- Manage daily service desk and system admin operations, ensuring timely issue resolution while following ITIL and cybersecurity best practices.
- Lead and coordinate IT service desk and systems administration activities.
- Oversee cybersecurity activities with MSSPs, ensuring effective monitoring, rapid incident response, thorough vulnerability management, and adherence to security policies and regulations.
- Create and maintain disaster recovery and backup plans to ensure rapid recovery and minimal downtime.
- Lead and develop a high-performing hybrid IT team by mentoring talent, promoting accountability, and driving a culture of engagement and continuous improvement.
- Establish clear performance expectations and drive accountability for outcomes, service excellence, and adherence to professional standards, aligned with ITIL best practices and continuous service improvement principles.
- Ensure the security, availability, and performance of all IT systems and infrastructure.
- Implement and maintain strong security protocols to safeguard organizational data and systems.
- Assess, recommend, and guide the adoption of technology solutions.
- Drive the administration and full lifecycle management of Microsoft platforms—including Windows Server, Active Directory, Exchange, and Microsoft 365—across hybrid on-premises and cloud environments, ensuring reliability, security, and optimal performance.
- Design, implement, and maintain strong security measures to safeguard the organization’s data, systems, and infrastructure.
Necessary Skills
- Holds a Bachelor’s degree in IT, Computer Science, or equivalent education coupled with relevant professional experience.
- 10+ years of IT expertise driving service desk efficiency, optimizing systems administration, and strengthening cybersecurity frameworks.
- Strong leadership and team management skills, with a track record of motivating remote and on-site teams.
- Expert in managing IT projects end-to-end, driving successful delivery while effectively balancing day-to-day operational demands.
- Experience using IT service management tools (e.g., Jira Service Management) to manage workflows, track tickets, and resolve incidents efficiently.
- Expert-level ITIL and ITSM expertise to drive operational excellence, improve service delivery, and ensure efficient IT operations; in-depth understanding of IT service management frameworks (e.g., ITIL).
- Experience across Microsoft ecosystems, including Windows Server, Active Directory, Exchange, and Microsoft 365 in both on-premises and cloud environments.
- Solid knowledge of network architecture, security principles, and high-availability design to ensure system resilience.
- Skilled in virtualization platforms, including Hyper-V and VMware, with experience managing complex hybrid IT environments.Comfortable handling and deploying IT equipment to support operational and upgrade requirements.
- Proficient in using Microsoft 365 tools for documentation, reporting, and communication.
- Experience working in both unionized and non-unionized environments is an advantage.
- Willing and capable of managing the movement of IT hardware to facilitate system upgrades and operational needs.
- Strong analytical thinking and problem-solving skills with a proactive approach to deliver solutions.
- Industry-Recognized Certifications (e.g., Microsoft Azure Administrator, Windows Server, or similar) are considered an asset.
Salary range is expected to be between
- Full-Time: Annual salary of 100,000 CAD to 110,000 CAD, depending on the experience level.
If you are applying for this role outside of the primary location, please contact careers@liveassets.ca for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
Live Assets is a premier IT agency dedicated to delivering excellence in tech solutions across various industries.
Our agency is renowned for its expertise in engineering, and we take pride in our track record of delivering outstanding IT projects with precision and innovation.
With a wide spectrum of clients spanning different industries, we cater to both permanent and contract IT opportunities.
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