IT Jobs in Edmonton
Job Description
Live Assets IT Staffing Solutions is hiring an Application Helpdesk Analyst for one of our government clients.
Key Responsibilities
The resource will undertake the following responsibilities:
- Provide application support to stakeholders.
- Utilize Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forward pending inquiries to the next level of expert support.
- Participate in related projects as required.
- Develop and maintain documentation as required.
- Ensure all Help Desk related policy, process and procedures are followed to track and monitor all incoming calls.
- Improve operations efficiency and effectiveness by identifying and recommending changes and enhancements.
- Contact company resources to resolve problems and investigate alternatives for resolution, and recommend solutions for implementing business process and systems changes.
- May co-ordinate Help Desk related activities that require communications to the external stakeholders with business areas
Necessary Skills
- Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
- Experience as an Application Help Desk analyst working with stakeholders, external users.
- Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
- Experience with supporting multiple web based applications simultaneously.
- Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
- Excellent verbal and written communication skills and ability to interact professionally with a diverse group.
- Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information.
- Experience using Microsoft SharePoint.
About Live Assets | Leaders in IT Excellence | Greater Edmonton Area
Live Assets is a premier IT agency dedicated to delivering excellence in tech solutions across various industries.
Our agency is renowned for its expertise in engineering, and we take pride in our track record of delivering outstanding IT projects with precision and innovation.
With a wide spectrum of clients spanning different industries, we cater to both permanent and contract IT opportunities.
Discover more about our agency and stay updated on our latest developments through our social media channels:
LinkedIn – Twitter – Facebook –Youtube – Glassdooor