IT Jobs in Canada
Job Description
Live Assets | IT Staffing Solutions is hiring a Bilingual IT Network Engineer to join our client’s IT Infrastructure and Operations team.
Key Responsibilities
- Provide post-implementation support and ongoing resolution related to the switch remediation project, acting as Tier 3 support to Tier 1 and 2 Helpdesk staff.
- Act as an escalation point for Tier 1 and 2 staff.
- Update job aids and standard operating procedures for Helpdesk staff.
- Learn & support company standard practice management clinic software at the advanced level.
- Set up and configure new systems and IT network equipment (e.g. APs, network switches).
- Provide support to end users to troubleshoot connectivity.
- Work alongside the Server Cloud & Network engineers to understand what they are implementing and document their method of procedures.
- Provide Early Life Support (ELS) after project-specific implementations.
- Perform changes in Cisco Meraki firewalls, Ubiquiti switches and access points, IoT devices, and veterinary-specific equipment.
- Utilize Microsoft 365 for project communications and file management.
- Provide ongoing network support and troubleshooting residual IT issues.
Necessary Skills
- Must be Fluent in English and French.
- Extensive knowledge of Microsoft Windows operating systems and MS Office 365, Active Directory, Azure, and Intune.
- Solid understanding of network topologies and protocols.
- Layer-2 and Layer-3 experience for networking technologies (i.e. VLAN, STP, Wi-Fi, 802.1x).
- Understanding of remote management tools and techniques.
- Knowledge & administration of the Microsoft Windows Server platform.
- Knowledge of Zendesk or related ticketing systems.
- Experience in customer service, technical support, and IT field support.
- Ability to work with a variety of internal stakeholders and different divisions.
- Relevant certifications such as CCNA/CCNP, Cisco Meraki Solutions Specialist, or Microsoft Certified Azure Network Engineer Associate are desired.
About Live Assets | Leaders in IT Excellence | Greater Toronto Area
Live Assets is a premier IT agency dedicated to delivering excellence in tech solutions across various industries.
Our agency is renowned for its expertise in engineering, and we take pride in our track record of delivering outstanding IT projects with precision and innovation.
With a wide spectrum of clients spanning different industries, we cater to both permanent and contract IT opportunities.
Discover more about our agency and stay updated on our latest developments through our social media channels:
LinkedIn – Twitter – Facebook –Youtube – Glassdooor