IT Jobs in Canada
Job Description
Live Assets | IT Staffing Solutions is hiring a Director, IT Operations for our client, a leading Veterinary Provider. The Director, IT Operations is responsible for managing IT employees, IT hardware and software, Equipment procurement, and tracking.
Key Responsibilities
- Ensure the confidentiality, integrity, and availability of IT hardware and applications.
- Provide and oversee direct user support through the Helpdesk, ensuring compliance with service level standards.
- Continuously improve service levels and distribute service metrics.
- Develop, document, and communicate support processes.
- Organize and monitor team training and development, and review team performance.
- Provide high-priority support to data extraction teams and manage IT vendor relationships.
- Handle and resolve branch escalations promptly.
- Act as a liaison between the help desk and ongoing projects to ensure clear communication and alignment.
- Address high-priority requests and urgent matters to maintain service quality.
- Facilitate cross-collaboration and IT integrations with other teams and departments, to ensure cohesive operations and successful implementation of IT solutions.
Necessary Skills
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum ten years of progressive experience in IT operations, including managing Microsoft software stack, network design and administration, project management, and IT security.
- At least five years of experience supervising IT team members, with a focus on team development and performance improvement.
- Proven experience in managing multiple IT projects and conflicting priorities, ensuring successful project handovers.
- Demonstrated success in meeting service level goals and providing outstanding customer service.
- Experience in vendor management, including managing relationships and ensuring quality Service.
- Proven ability to handle and resolve escalations and high-priority issues promptly.
- Extensive knowledge of Microsoft technologies, including Windows Server, Active Directory, Exchange, and Office 365.
- Strong understanding of network infrastructure and security, including firewalls, VPNs, and intrusion detection systems.
- Proficiency in IT service management (ITSM) frameworks and tools, such as ITIL and ServiceNow.
- Strong Project Management skills.
About Live Assets | Leaders in IT Excellence | Greater Toronto Area
Live Assets is a premier IT agency dedicated to delivering excellence in tech solutions across various industries.
Our agency is renowned for its expertise in engineering, and we take pride in our track record of delivering outstanding IT projects with precision and innovation.
With a wide spectrum of clients spanning different industries, we cater to both permanent and contract IT opportunities.
Discover more about our agency and stay updated on our latest developments through our social media channels:
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