Job Summary
On behalf of our client, one of Canada’s largest non-profit organizations, we are looking for an IT Manager. The IT Manager is responsible for planning and coordinating the processes required for the provision of business applications and systems necessary for the business operations, working closely with business clients and stakeholders and ensuring alignment with the IT Strategic plan. The IT Manager role leads and maintains the Organizations Infrastructure and application systems, this position is also tasked with the continuing development of internal processes including Change Management, strengthening our service portfolio, and partnering with other departments to create robust technical systems. The Information Services Department is responsible for providing all technology services to the Association. This position will oversee the four primary service teams: Enterprise Application Services, Business Partnership / BI Services, Infrastructure Services, Support Services and report directly to the Director, Information Services.
Duties & Responsibilities
- Develop and manage effective relationships with multiple stakeholders, partners, and clients in provisioning IT services.
- Lead and manage the development, implementation, and improvement of IT infrastructure, operations, and services.
- Monitors and tracks ongoing IT Operations and provides ongoing reporting of performance metrics against both internal and external targets and SLA’s
- Review detailed architectural, functional and technical requirements for business solutions. Support the preparation of application solution business cases, feasibility assessments (including alternative actions) and risk analysis, and defines architectural requirements.
- Lead the planning and delivery of I&IT projects and the procurement and contract management of goods and services, the provision of advice and support to Community Living Toronto’s management on infrastructure systems and application acquisitions, enhancements, operations, and problem resolution, ensuring alignment with our technology architecture roadmap and corporate key strategic priorities.
- Manage sustainment of solutions to ensure applications are available, well maintained, and satisfy business requirements. Sustainment activities include, but are not limited to: recording all change requests whether driven by business (including business error corrections), application (including software patches), and performance, procedures, processes or technical platform; monitoring and tracking new business solution requirements; assessing impact, classifying, prioritizing; seeking authorization for changes; supporting business continuity of critical application solutions and application environment components in the event of service disruption or disaster.
- Negotiate service level agreements and metrics for business applications with client divisions.
- Jointly Manage financial components of the departments plans, develop, administer and monitor operating and capital budgets.
- Serve on committees both internally and provincially.
- Manage the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work and work plan deliverables. Authorize and control vacation and overtime requests. Monitor and evaluate staff performance, approve salary increments and recommend disciplinary action when necessary.
- Acts as an innovative leader to demonstrate commitment to the organizational values of diversity and inclusion. Cultivates an innovative workforce of high-performing professionals in a positive service delivery culture.
Key Competencies
- Experience in IT Operational skills, system administration and service desk technical support.
- Leading the development, implementation and ongoing management of the IT projects and operations.
- Knowledge of continuous improvement methodology and concepts (e.g., LEAN, LEAN Six Sigma) and project management methodology and concepts
- Identify, assess, and resolve infrastructure and operations issues.
- Represent the Association to external and/or internal stakeholder groups.
- Develop procedures/standards/security plans and business cases, and present recommendations responding to security risk assessments, security audits, vulnerability/threat and risk assessments and related analyses.
- Knowledge of computer systems technologies and large-scale network systems operations including cloud services.
- Identify, develop, and manage security and risks assessments and responses to those threats.
- Provide technical advice to management on IT operation plans, enhancements, and issues management.
- Prepare technical reports, correspondence, and briefings.
- Manage staff in an IT environment, manage external contractors, and manage the Department operational/project budgets and procurement activities.
- Working experience in IT Service Manger (ITSM) and ITIL.
- Knowledge of project management methodology to effectively manage and provide senior technical leadership on business infrastructure and software upgrade, design, and implementation projects.
- Excellent Technology change management skills to lead the development of the infrastructure systems policies, procedures and standards, and the research/implementation of infrastructure systems/applications upgrades and enhancements.
- Manage a data center, IT infrastructure, technical staff and experience managing data center operations.
- Sustained pressure, irregular hours and overtime work could be required.