IT Jobs in Canada
Job Description
Live Assets | IT Staffing Solutions is hiring a Senior Service Designer for one of its clients from public sector.
Key Responsibilities
- Integrate human-centred design methods into program review and digital transformation projects.
- Analysis and documentation of project outcomes, such as whether there is efficiency in use for staff and easy access to services for citizens.
- Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.
- Co-designed and developed new processes and policies with program teams (executives and front-line staff) to effect change management.
Necessary Skills
- 2+ year of experience with service design research and outputs.
- 2+ years of experience working within a cross-functional product team in an Agile environment.
Nice to Have
- 2+ years of experience planning, conducting, and analyzing findings from, creating representations of and reporting on qualitative field research.
- 3+ years of experience planning, conducting, and analyzing findings from, creating representations of, and reporting on co-design workshops with service users.
- 1+ year of experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems.
- 2+ years of experience working as a Service Designer in a cross-functional team.
- 2+ years of experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation.
- 2+ years of experience working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects.
About Live Assets | Leaders in IT Excellence | Greater Edmonton Area
Live Assets is a premier IT agency dedicated to delivering excellence in tech solutions across various industries.
Our agency is renowned for its expertise in engineering, and we take pride in our track record of delivering outstanding IT projects with precision and innovation.
With a wide spectrum of clients spanning different industries, we cater to both permanent and contract IT opportunities.
Discover more about our agency and stay updated on our latest developments through our social media channels:
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