Technical Support Specialist Jobs in Toronto
Job Description
Live Assets | IT Staffing Solutions is hiring a Senior Technical Support Specialist who will be involved in day to day operations of IT function and will provide Tier I, Tier II, Tier III support.
This role is based in Toronto however requires travel to the US to support the company’s US Operations.
Key Responsibilities:
- Support, document, monitor, configure, and administer the IT Help Desk. Take ownership and responsibility in escalated L1/L2/L3 issues.
- Diagnose and resolve hardware and software problems for end-users in-person walk-up, support ticket, email, or chat as needed. Documents solutions and procedures on the IT intranet portal as needed.
- Monitor IT infrastructure and applications for service interruptions and security incidents. Assists IT colleagues to resolve problems, and research, plan, and implement technical projects and new systems.
- Perform all aspects of the hardware lifecycle to include hardware repairs, upgrades and migrations. Support desktop operating systems, hardware and software with focus on PC (Windows 10/11) and Mac (all versions of macOS, iPhone, iPad)
- Provides on-call end-user support after-hours as needed or during busy periods (e.g. new system deployments)
- Develop training materials and procedures for end users and IT staff.
- Strong focus on cybersecurity, implementing cybersecurity best practices and working with users to ensure adherence to cybersecurity principles
- Support industry leading cloud-based software used within the company via phone, email, web and remote access, and in-person in Toronto and travel to U.S.
- Maintains backup systems and archives
- Manage inventory management of supplies, IT accessories, and mobile devices
- Performs software upgrades, plugin updates, and other IT system maintenance
- Helps resolve audio/visual issues in boardrooms
- Maintains phone system configuration, cell phones, and other user accounts
- Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems
- Collaborate with IT vendors to solve technical problems efficiently
Necessary Skills:
- College diploma or University degree in a technical field or equivalent
- 6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.
- Must have a valid passport and be able to travel to the U.S. for work.
- Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.
- Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.
- Hardware experience with servers and workstations is required.
- Intermediate knowledge of VMware and Hyper-V environments.
- Experience with a 24×7 Support Operation and Level II, III support preferred.
- Experience supporting enterprise network infrastructure, Microsoft Active Directory, TCP/IP, DNS, DHCP, WINS, configuring and maintaining anti-virus software, Windows Updates, IIS, Terminal Services.
- MCP, MCSA or MCTS certification as well as A+ or Network+ certification is a plus.
- Familiarity with database software such as Access, SQL Server or MySQL a plus.
- Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software or any proprietary software product is a plus.
The Best Recruitment Agency in Toronto | About Live Assets | IT Staffing Solutions
Live Assets is a boutique IT Staffing/Recruiting firm specializing exclusively in building IT teams of excellence for the Information Technology sector.
We are a small, but productive team that works closely together and has had a 96% success rate for the past number of years!
We have a diverse number of clients and industries and focus on both full-time and contract I.T. opportunities.
You can find out more about our company on LinkedIn – Twitter – Facebook –Youtube – Glassdooor