Tech Support Jobs in Toronto
Live Assets IT Staffing Solutions is currently hiring a Level 3 Technical Support Specialist for our esteemed IT service provider client. In this role, you will manage clients, toolsets, Onboarding/Offboarding processes, and handle long-term projects/requests.
Key Responsibilities:
- Review and identify gaps in technical and process documentation.
- Analyze current technical designs, risks, and issues, proposing effective solutions.
- Support advanced technologies, including core server services, Next-Generation Firewall, Virtualization & Storage, Disaster Recovery, Cloud services, VoIP Servers, VPNs, and Microsoft Office365.
- Install, configure, and maintain IT infrastructures related to LAN, WAN, and Wi-Fi.
- Develop strong relationships with vendors, technical, operations, and management teams to enhance customer service and satisfaction.
- Act as a technical escalation point for Level 1 and Level 2 technicians.
- Mentor junior technical staff and serve as a liaison between technical and operations teams.
- Create and manage workflow rules within PSA software.
- Participate in team meetings and contribute to service delivery improvements.
Necessary Skills:
- 8-10 years of practical experience in IT infrastructure and end-user support.
- Strong understanding of Firewall configuration and management, expertise in at least one of the following: Sophos XG, SonicWALL, Meraki, Fortinet, Palo Alto.
- Thorough knowledge of network technology and protocols, including TCP/IP, VLANs, VPN, DNS, and SSL.
- Technical proficiency in advanced networking skills such as VLANs, Layer 3 switching, Mesh WiFi, and IPsec VPN.
- Ability to design, install, and support server and desktop virtualization environments (VMware ESX/I, Microsoft Hyper-V).
- Experience in installing and supporting VoIP systems, specifically Asterisk/FreePBX.
- Knowledge of Microsoft Server roles and services, including Domain Controller, File & Print Server, NPS, SQL Server.
- Proficiency in administering Desktop operating systems (MS Windows, Apple Mac OS/X) and related programs.
- Solid understanding of Linux (Ubuntu & CentOS), iOS, and Android.
- Familiarity with Microsoft Office365, Google Workspace SaaS administration.
- Experience with Remote access tools (e.g., Datto RMM, ConnectWise) and PSA ticketing systems (e.g., AutoTask, ConnectWise, ServiceNow).
- Administration and maintenance experience with various Disaster Recovery and Backup Solutions (e.g., Datto BCDR, Cloud to cloud backups, VEEAM, etc.).
About Live Assets | Leaders in IT Excellence | Greater Toronto Area
Live Assets is a premier IT agency dedicated to delivering excellence in tech solutions across various industries.
Our agency is renowned for its expertise in engineering, and we take pride in our track record of delivering outstanding IT projects with precision and innovation.
With a wide spectrum of clients spanning different industries, we cater to both permanent and contract IT opportunities.
Discover more about our agency and stay updated on our latest developments through our social media channels:
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