General Role & Responsibilities
Technical Writing
- Present technical information in a clear, concise manner based on audience
- Write from a user’s perspective in a topic-based structure
- Conduct in-person interviews with technical experts, update documentation, and coordinate content reviews.
- Write, format, copy edit, and proofread documents while adhering to corporate standards and ensuring client confidentiality is maintained.
- Closely track document changes and regularly communicate status to the team
- Test procedures against the software to ensure accurate content
- Ensure the maintenance and development of internal processes and procedures documentation
Critical Requirements
- Technical communications certificate or related work experience in software development or information technology
- Strong analytical, problem solving, and troubleshooting skills
- Highly committed to information accuracy, precision, and attention to detail
- Strong oral communications and interpersonal skills
- Excellent investigative and critical thinking skills
- Organizational, multi-tasking, and time management skills
- Ability to work independently and collaborate effectively as part of a team
- Ability to handle tight deadlines and prioritize tasks
- A high level of initiative and motivation
Technical Training
- Promote and conduct technical training on in-house applications, and tools to our internal staff
- Develop and revise existing training and instructional documentation
- Champion our in-house programs and their functionality and be advocate for employees usage
- Work with internal teams to plan and execute the roll out of new products and features
- Designs and writes instructor led classroom and live virtual training programs using adult learning and performance improvement methodology
- Prepares presentations and deliver technical training courses to employees
- Creates learning materials including facilitator guides, participant guides, assessments, job aids, etc.
- Collaborates with Information Technology to develop interactive multimedia content
- Conduct needs analysis, identify learner performance gaps, make recommendations for improving/revising existing training classes and programs
- Pilot and evaluate instructional materials and processes to assess their effectiveness and contribute to the revision process
- Facilitate formal & informal training sessions and learning experiences for various groups
- Measure learning program effectiveness through level 1-4 evaluations
- Research and implement technology solutions for use in learning programs
- Seeks to continuously drive improvement to the learning experience
- Develops training knowledge and skills in colleagues
- Knowledge of adult learning principles