Job Summary
Reporting to the Vice President, Technology & ERM, the Director, Business Solutions (IT Project
Management Office) is responsible for oversight of all IT projects in the enterprise including the project intake process, projects in flight, and successful completion. The Director ensures best practices for IT project management throughout the organization, particularly focused on cost effectiveness, risk management and solution fit. The Director reports to the IT Steering Committee on project status and makes recommendations regarding resource deployment, changing priorities, timelines, budgetary issues, etc. The Business Solutions Director is responsible for creating formal methodologies for defining key performance metrics and allocating resources.
Key Responsibilities
Strategy and Planning
– In collaboration with senior management and the IT Steering Committee, define how scope, goals and deliverables of IT projects should support business goals
– Define project success criteria, communicates to project teams, and ensures progress is monitored throughout the life cycle of projects
– In collaboration with senior management and the IT Steering Committee, determine frequency and content of status reports regarding in queue, in flight, on hold, and future committed projects
– Report routinely to senior management and the IT Steering Committee on projects status
– Work collaboratively with other IT Directors to ensure development and support initiatives are understood and well-coordinated
– Participate in technology assessment and scanning committees across the enterprise Acquisition and Deployment
– In concert with project managers, assess resource requirement to ensure project completion and success
– Negotiate internal and contract resources for projects
– Effectively manage project teams’ to ensure deliverables are completed
– Ensure financial management disciplines and financial reporting practices are followed Operational Management
– Direct and manage development of all IT projects with the PMO portfolio from beginning to end
– Develop, and communicate to managers and staff, best practices, techniques, and tools for project planning, execution, project management, ongoing milestone tracking, communication and key performance metrics.
– Track and monitor all project milestones and deliverables
– Identify and manage project dependencies and critical path
– Assess status reports, change requests, and requirements documentation to ensure smooth project progression
– Conduct project post mortems and create recommendations in order to identify successful and unsuccessful project elements
– Coach, mentor, motivate and supervise project managers, team leads, contractors, and seconded personnel in IT projects
– Identify and resolve conflicts within and between projects and project teams if and as they arise
General IT Director responsibilities
– Contribute to IT strategy bringing PMO expertise to the IT senior management team; ensure strategy aligns with broader IT goals and corporate strategic goals.
– Work closely with other IT areas for coordinated solutions delivery
– Provide leadership and direction for the area as part of the IT senior management team
– Provide mentorship, staff development and succession plans
– Contribute to best practices in overall IT risk management, alignment with corporate ERM programs, and ensures adequate controls and segregation of duties in IT
Experience and Qualifications Requirements
– Post-secondary education in IT or a suitable combination of education and experience
– Certification in project management required; certification in program management or equivalent experience required
– Minimum 10 years’ experience supervising complex IT projects with myriad stakeholders
– Experience leading a project management office
– Experience developing and deploying project best practices, policies, procedures and processes in multi-jurisdictional environments
– Knowledgeable of IT technologies and its deployment (hardware, applications, databases, data warehouse, storage, etc/)
– Knowledgeable in governance frameworks such as COBIT 5.0 and ITIL
– Knowledgeable of IT project risk and how to mitigate
– Ability to manage multiple projects and project managers
– Advanced written and oral communication skills required
– Ability to present to senior management and Boards
– Background and understanding of requirements analysis and QA an asset
Work Environment Considerations
– Regular office environment, non-traditional work hours required on occasion
– Regular travel to Ontario and Eastern Canada may be required