Systems Operations Analyst

  • Full Time
  • Toronto
  • Posted 6 months ago
  • This position has been filled

The opportunity

The Systems Operations Analyst is responsible for datacentre maintenance and upkeep, on-going daily operations performance and availability, as well as network monitoring. The candidate is responsible for analyzing incidents on these systems post-crisis and deploying fixes as necessary.
Your job

  • Actively participate in the deployment of company’s datacentre server infrastructure within AWS and on premise solutions.
  • Ensure operational integrity and performance along with datacentre/network resource availability and reliability.
  • Actively participate in company’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
  • Provide second-third level support as required during operational disruptions and with data centre and/or network outages.
  • Ensure continuous operations of datacentre through auto-recovery and/or elasticity procedures.
  • Work closely with the Information Systems team to provide a smooth, automated, implementation process of their applications.
  • Respond to incidents that affect the company’s datacentre server infrastructure and applications within AWS and on premise solutions, escalating internally or to third-party vendors as required.
  • Provide automated processes for implementations, system integrations, and routine maintenance.
  • Provide and maintain automated (scripted) solutions for repetitive ongoing operational tasks and processes.
  • Troubleshoot network problems, and escalate internally or externally, as necessary.
  • Interact with third-party application and software vendors for new deployments or to deploy fixes as required.
  • Work closely with the Technology Solutions and Security teams to develop automated solutions where possible, while maintaining reliability and adherence to security and compliance requirements.
  • Build and maintain accurate system and network documentation for the Help Desk team, who provide level 1-2 support assistance.
  • Responsible for analyzing and/or preparing Change Requests for all work to be performed and maintain a record of these requests.
  • Participate in post incident reporting (PIR) analysis and preparation.
  • Provide and maintain system, network and application monitoring, alerting and metric gathering.
  • Participate in after hours, on call rotation.
  • Perform other related duties as required.


What do you need to succeed?

  • Bachelor’s degree in computer science or engineering (or equivalent experience).
  • Experience with AWS and cloud technologies.
  • Experience supporting technology operations systems (servers, applications, network).
  • Excellent collaborator with strong communication skills.
  • Ability to communicate clearly with business users and project management.
  • Experience integrating applications and systems.
  • Ability and experience setting up multiple environments for testing and development purposes.
  • Experience implementing, supporting and enhancing technology systems.
  • Ability to work on multiple projects with multiple deadlines.
  • Proposes solutions or alternatives to problems.
  • Excellent organizational skills & attention to detail.
  • Strong problem determination and solution skills.
  • Software development skills are a definite asset.
  • Ability to construct user guides and documentation.
  • Ability to travel when required (including travel to US destinations).
  • Availability to work off hours (including evenings, weekends and holidays) if required.


What’s in it for you?

  • Paid overtime hours.
  • Work remote 1-2 days a week.
  • Leaders who support your development through coaching and managing opportunities.
  • Opportunity to make a difference and lasting impact.
  • Development opportunity.
  • Discount on flights.